You may return goods to our facility within 28 days from the date of delivery. However, returns will only be accepted if a return request has been submitted and approved by sodouch.shop via email.
If you return goods without requesting a return beforehand, they may be misplaced or lost, and no refund will be granted.
To initiate a return, please email [email address removed]. You will then be provided with a returns form that must be filled out and included with your return shipment. If using a courier service, ensure the returns form is sealed securely within the package.
30-Day Policy
We accept returns within 30 days from the delivery date of your order. Requests received after 30 days from delivery will not be eligible for a refund. If the goods are received at our facility after 28 days, a refund will not be offered. Rejected returns will be held in our warehouse until you arrange a courier service for pickup.
Condition of Goods
To be eligible for a return, goods must be unused and in new condition. All goods must be returned in unopened, original packaging and contain all originally included parts. We reserve the right to reject returns for goods that appear used. Any signs of use, including cosmetic damage, will result in the rejection of your return request and no refund will be issued. Rejected returns will be held in our warehouse until you arrange a courier service for pickup.
Return Shipping
Customers are responsible for covering their own return shipping costs. These costs are non-refundable. All returns must include tracking information and full insurance to cover any potential damage to the goods during transit.
Refund Time Scale
Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund request. If your return is approved, a refund will be issued to your original method of payment within 5-7 business days.
Submitting a Return Request
To submit a return request, please email [email address removed]. To expedite the return process, we recommend including a detailed explanation for your return request. Please allow up to 72 hours for a response from our team.
Restocking Fee
A 10% restocking fee will be applied to any items returned within the 28-day window.
Contact Information
If you have any questions or concerns regarding our Return & Refund Policy, please don’t hesitate to contact us:
- Address: 3760 Silver Lake Road Northeast, Saint Anthony, MN 55418, United States
- Phone: +1 800-672-7722
- Email: contact@sodouch.shop