Limited Warranty

This warranty applies exclusively to the following sodouch products:

• Composite Decking Boards
• Composite Cladding Boards

sodouch Products LTD (“sodouch Decking”) warrants to the original purchaser (“Purchaser”) that, under standard use and service conditions, the products will be free from splitting, splintering, rot, or structural damage caused by termites or fungal decay for a period of ten (10) years from the date of purchase.

Warranty Claim Process

If a defect is discovered within the warranty period, the Purchaser must notify sodouch Decking in writing by email to contact@sodouch.shop. sodouch Decking reserves the right to request additional information to validate the warranty claim.

Resolution of Valid Claims

Upon confirmation of a valid warranty claim by an authorized sodouch Decking representative, sodouch Decking’s sole responsibility shall be, at its discretion, to either replace the defective item or refund the portion of the purchase price paid by the Purchaser for the defective item (excluding initial installation or delivery costs).

Warranty Exclusions

This warranty does not cover, and sodouch Decking is not responsible for, any costs or expenses associated with:

• Removal of defective products
• Installation of replacement materials (including labor and delivery)

Sole and Exclusive Remedy

The remedies outlined above are the SOLE AND EXCLUSIVE REMEDY for any breach of warranty.

Prorated Warranty

For valid warranty claims made after the original purchase date, the Purchaser’s recovery will be prorated as follows:

Conditions not covered by warranty

Sodouch decking does not warrant against and is not responsible for any product failure, malfunction, or damages attributable to the following:

1. Improper installation or failure to comply with sodouch decking’s installation instructions (including improper gapping, joist spacing exceeding 30cm, or use of non-approved fasteners).
2. Use beyond normal conditions or in applications not recommended by sodouch decking’s guidelines or local building codes.
3. Movement, distortion, collapse, or settling of the ground or supporting structure.
4. Acts of god (e.g., flooding, hurricane, earthquake, lightning), environmental conditions (e.g., air pollution, mold, mildew), staining from foreign substances, or normal weathering (fading, lightening, chalking, dirt accumulation).
5. Variations or changes in product color.
6. Expansion or contraction.
7. Improper handling, storage, abuse, or neglect of products by the purchaser or third parties.
8. Unpaid products.
9. Ordinary wear and tear.

Authorization and disclaimer of additional statements

No person or entity is authorized by sodouch decking to make, and sodouch decking shall not be bound by, any statement or representation regarding the quality or performance of products beyond what is contained in this warranty. This warranty can only be altered or amended through a written instrument signed by both sodouch decking and the purchaser.

Disclaimer of warranties

Except for the express written warranty provided herein, sodouch decking makes no other warranties, guarantees, or indemnities, express or implied, arising by law, course of dealing, usage of trade, custom, or otherwise, including but not limited to the implied warranty of merchantability and implied warranty of fitness for a particular purpose. All such other warranties, guarantees, and indemnities are hereby disclaimed, overridden, and excluded from this transaction.  

Limitation of liability  

Under no circumstances will sodouch decking be liable for special, incidental, or consequential damages (including but not limited to lost profits, lost sales, loss of goodwill, use of money, use of goods, stoppage of work, or impairment of assets), whether such damages are sought in contract, in tort (including negligence and strict liability), or otherwise. Sodouch decking’s liability with respect to defective products shall in no event exceed the replacement of such