Introduction
We sincerely hope you never have a reason to complain about our services. However, if you encounter an issue that leaves you dissatisfied, our customer service team is here to help. We strive to resolve your concerns promptly whenever possible. In some instances, resolving complex issues may require additional time.
Escalating a Complaint
If the initial response from customer service doesn’t meet your expectations, you have the option to request a review of your issue by a director. To escalate your complaint, please follow these steps:
- Provide a Detailed Description: Submit a detailed description of the issue, including any relevant evidence, to enquiries@braveka.shop.
- Director Response: A director will respond to your email within 28 days of receipt.
- Request for Additional Information: In some cases, we may require further information to thoroughly investigate your complaint.
- Final Resolution: Once we have all the necessary details, we will provide you with a final resolution.
We value your feedback and aim to address all concerns fairly and efficiently.