Thank you for choosing sodouch.shop for your decking needs. Please carefully review our delivery policy to understand how we process and deliver your orders.
Shipping
- We currently only ship within the USA.
Shipping Method
- We utilize a standard shipping method to deliver your products.
Shipping Charge
- We are pleased to offer free shipping on all orders.
PO Boxes, Rural Routes, APO/FPO/DPO Addresses & Third-Party Carriers
- For PO Boxes, Rural Routes, APO/FPO/DPO addresses, and deliveries requiring FedEx, UPS, or USPS, we will use DHL Express service.
Delivery Time
- Order processing typically takes 1 to 2 business days.
- Transit time typically takes 3 to 5 business days.
Please note: Delivery times may vary depending on product availability, your location, and other factors. We prioritize fulfilling orders promptly to ensure timely deliveries.
Delivery Address
- Orders will be delivered to the address provided during checkout. Please double-check the accuracy of your delivery address to avoid any delays or issues.
Delivery Method
- We partner with trusted courier services to ensure safe and efficient delivery of your orders.
- Deliveries typically occur during business hours, Monday through Friday, between 8:00 AM and 4:30 PM.
- We do not deliver on Saturdays, Sundays, or public holidays.
Delivery Charges
- Delivery charges may apply in certain cases and will be calculated based on the weight, size, and destination of your order. Any applicable delivery charges will be clearly displayed during checkout.
Tracking Orders
- Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.
Failed Deliveries
- In the event of a failed delivery attempt, the courier service will leave a notification card with instructions on how to reschedule delivery or collect the parcel from a local depot.
Contact Information
- If you have any questions or concerns regarding your delivery, please don’t hesitate to contact us:
- Address: 3760 Silver Lake Road Northeast, Saint Anthony, MN 55418, United States
- Phone: +1 800-672-7722
- Email: contact@sodouch.shop
Important Notes
- While we strive to ensure timely deliveries, unforeseen circumstances such as adverse weather conditions or transportation delays may impact delivery times. We appreciate your patience and understanding in such situations.
- Please inspect your delivery upon receipt and notify us immediately of any damages or discrepancies.
- By placing an order with sodouch.shop, you agree to the terms and conditions outlined in this delivery policy. We are committed to providing you with a smooth and satisfying shopping experience.